FAQ
Everything you need to know for your stay on Ischia
Where is Hotel Capizzo and how do I get there?
We are in Forio d'Ischia, in Via Provinciale Panza 257, a few minutes from Citara beach.
Hotel Capizzo is a 400-meter walk from Citara Beach; 300 meters from the Forio seafront; and 30 meters from the bus stop. From the marina: directions and transfers available upon request (see transfer request).
Do you have parking?
Yes—free indoor parking for guests. In most cases, there's no need to book it in advance, but please let us know when you make your booking if you're arriving late. For information on sizes/special vehicles, please ask at reception.
Is there a pool?
Relax in the Geothermal Pool
Unwind in our outdoor geothermal pool, heated to a constant temperature of approximately 32°C to ensure maximum relaxation in every season.
Service Details
Access: Free and unlimited for all our guests.
Comfort: Pool towels are provided free of charge by the hotel.
Opening hours: Available every day from 8:00 a.m. to 7:30 p.m.
Rules and hygiene
To ensure the highest standards of hygiene, swimming caps are mandatory.
You can use your own swimming cap.
Alternatively, you can purchase one at reception for €3.00.
Do you have restaurant/breakfast service? Are there vegetarian/gluten-free options?
🍽️ Gastronomic Experience: Locally Sourced Restaurant
Our restaurant celebrates the authentic flavors of the area through a locally-sourced cuisine , where the freshness of local ingredients meets the chef's creativity.
Personalization and Wellbeing
We believe that the pleasure of the table should be accessible to all. Upon request, we offer dedicated solutions for every dietary requirement:
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🌿 Vegan Menus: Creative plant-based dishes.
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🌾 Gluten-Free Options: Maximum attention to celiac guests.
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⚠️ Allergies and Intolerances: Please let us know of any specific needs when booking so we can guarantee you a safe and excellent service.
Our Options
Choose the option that best suits your stay:
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À la Carte Menu on the Sea-View Terrace: For those who love the freedom to choose from the daily specials.
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Tailor-Made Options: Depending on seasonality and availability, we offer convenient packages in:
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Half board (breakfast and dinner).
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Are pets allowed?
Yes, pets are allowed for a surcharge; please let us know when you book.
Rules regarding size and permitted areas are available on site; final cleaning is available for a fee.
What are the check-in/check-out times? Is the reception open 24 hours a day?
Our goal is to ensure maximum flexibility for a worry-free stay. The reception is open 24 hours a day , ready to assist you at any time.
Check-in and Check-out
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Check-in: from 2:30 pm.
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Want to arrive early? We offer early check-in upon request (subject to availability).
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Check-out: by 10:30 am.
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Want to stay a little longer? You can request a late check-out for your room for a surcharge, subject to availability, directly at reception.
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Free Luggage Storage
Don't let your luggage limit your plans! We offer a secure storage service so you can enjoy every moment of your holiday:
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Upon arrival: If you arrive before check-in time, you can leave your luggage with us and start your day right away.
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Upon departure: After check-out, we will store your luggage in the concierge's lodge until you actually leave the hotel.
Do you offer transfers to/from the port or airport?
We do not provide transfer services from the island's ports as there is a public bus service line 171 - 172 - 198 Hotel Imperial Forio stop, or by taxi.
Personalized Airport Transfer Service
We'll carefully organize your arrival to ensure a stress-free journey to our facility. We offer direct connections from major transportation hubs.
Service Details and Rates
The service is available upon reservation for connections to and from the Central Station and the Airport :
Route Half Fare (per person) Central Station ⇄ Hotel Boat / Transfer €55.00 Airport ⇄ Hotel Boat / Transfer €55.00
How to Book
To ensure maximum efficiency, please follow these guidelines:
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Minimum notice: Requests must be received at least 72 hours prior to arrival.
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Required information: When contacting us, please provide us with your complete flight or train details (journey number and scheduled time).
The service is available exclusively upon request and subject to confirmation of availability.
Do you have agreements with thermal parks or beaches?
Yes, we have special agreements for entrance to thermal parks and partner beaches.
Offers/discounts are available at reception or included in our offers on the website.
Direct links and updated rates on the Offers page.
Do the rooms have Wi-Fi and what amenities are there?
Yes — Wi-Fi is available throughout the property and rooms are equipped with basic amenities for comfort.
Wi-Fi is free for browsing and streaming.
Rooms feature: TV, safe, minibar, air conditioning, hairdryer, balcony with sea view in superior rooms or terrace with garden and pool view in standard rooms.
Do you have family rooms or extra beds?
Yes, we have family accommodations; please request a family room when booking.
Bunk beds and cribs are available for a fee.
What payment methods do you accept?
Credit card, bank transfer, cash
Do you provide services for people with reduced mobility?
Contact us to check room availability/accessibility: we can provide detailed information on routes and services.
Can I book directly on the website and what are the benefits?
Yes — by booking on our website, you get the best rate guaranteed, upgrades (if available), a welcome drink and discounts for thermal parks/beaches.
How are reviews handled and where can I read them?
Guest reviews are collected across various platforms; we publish the best ones in the "Reviews" section of the website.
Go to the Reviews section
What do seasonal deals include?
Our deals may include accommodation + breakfast, discounts on park entrance fees, upgrades, or extra services.
The valid months are: April, May, July and October.
Are excursions organised on site? What types and services are included?
Hotel Capizzo enriches your stay by organising exclusive excursions to the pearls of the Gulf, including Capri, Procida and historic Pompeii, as well as offering evocative circumnavigations of the island to discover its most hidden corners.
Is it possible to purchase public transport tickets directly at the hotel?
To ensure maximum freedom of movement, Hotel Capizzo provides its guests with public transport tickets, available in both daily and weekly formats. You can request them conveniently on site by contacting our reception staff.
Can I rent a vehicle directly at the hotel?
Of course. To explore the island in complete freedom, Hotel Capizzo can arrange car, motor scooter and boat rental. Please ask at reception, where our staff will help you choose the vehicle that best suits your needs.

